Support
A question, a problem? Write to us; we usually answer within 2 days.
To help us help you quickly, include your player name, your phone model and, if possible, a screenshot.
Frequently asked questions
I can't find my purchase (Premium, season pass)
Make sure you are signed in with the same Apple Account you used for the purchase, then tap “Restore purchases” in the game's shop.
If it still doesn't work, write to us with the date of the purchase and the receipt sent by Apple.
I would like a refund
Payments go through Apple: refund requests are made at reportaproblem.apple.com, with your Apple Account.
Online play won't connect
Check your internet connection (Wi-Fi or mobile data), then restart the game. The server sometimes restarts for a few seconds for an update: the game reconnects on its own.
If the game asks for an update, install the latest version from the App Store. Your online matches are saved after every move.
How do I delete my account and my data?
In the game: Settings → My account → “Delete my account and data”. Everything is explained in the privacy policy.
Report a bug or a player
Write to us describing what happened (and the player's name if it is about abusive behavior). A screenshot helps a lot.